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Terms and Conditions

Terms and Conditions

1. General Information

Welcome to Goat Gear (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website [Your Website URL] and the purchase of products from our online shop. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website.

Company Information:
Goat Gear B.V.
Lekkerkerk, The Netherlands
Company Registration Number: KVK: 98298291
VAT Number: NL868435247B01

Contact Email: info@goatgear.eu

2. Scope of Application

These Terms apply to all orders placed by customers within the EU. If the shop expands to the US, specific Terms for US customers will be added.

3. Order Process

  • Placing an Order: Orders can be placed via our online shop. You will receive a confirmation email after placing your order.
  • Acceptance of Order: Our contract with you is formed when we send an order confirmation. We reserve the right to cancel orders due to errors, insufficient stock, or issues with payment.
  • Account Registration: Customers may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

4. Pricing and Payment

  • Prices: All prices are in EUROs and include VAT where applicable.
  • Payment Methods: We accept [list payment methods, e.g., credit cards, PayPal, etc.].
  • Errors: In case of pricing errors, we will contact you before proceeding with the order.

5. Delivery

  • Shipping Area: Currently, we ship to EU countries. Additional regions may be added later.
  • Delivery Time: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances.
  • Shipping Costs: Costs will be displayed at checkout. Free shipping may apply for orders exceeding [amount].
  • Failed Delivery: If delivery fails due to incorrect information provided by you, we may charge additional shipping fees.

6. Right of Withdrawal

  • EU Consumer Rights: You have the right to withdraw from your purchase within 14 days without providing a reason.
  • Withdrawal Process: To exercise your right, you must notify us in writing via email or mail. You must return the goods within 14 days of withdrawal.
  • Refunds: Refunds will be processed within 14 days of receiving the returned items, provided they are in original condition.

7. Warranty and Liability

  • Warranty Period: Products are covered under EU statutory warranty rights for a minimum of 2 years.
  • Making a Warranty Claim: If you believe your product is defective, please contact us at info@goatgear.eu with proof of purchase and a description of the issue. We may require you to return the product for inspection.
  • Exclusions: The warranty does not cover normal wear and tear, misuse, accidents, unauthorized repairs, or alterations.
  • Manufacturer Warranty: Some products may include additional manufacturer warranties. These will be outlined in the product description where applicable.
  • Liability: We are not liable for indirect or consequential damages unless caused by gross negligence or intent.

8. Return Policy

  • Eligibility: Returns are accepted within 14 days of delivery. Products must be unused, in their original condition, and include all original packaging.
  • Process: To initiate a return, please contact us at info@goatgear.eu with your order details. We will provide you with instructions on how to return your item.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
  • Refunds: Once we receive the returned item and confirm it meets the return criteria, a refund will be issued to your original payment method within 14 days. Shipping costs are non-refundable unless the return is due to our error.
  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Privacy and Data Protection

  • Data Collection: We collect personal data such as your name, address, email, and payment details when you place an order or create an account.
  • Use of Data: Your data is used to process orders, provide customer support, and improve our services. We do not sell or share your data with third parties except as required for order fulfillment or legal obligations.
  • Cookies: Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
  • Your Rights: Under GDPR, you have the right to access, correct, delete, or restrict the use of your data. To exercise these rights, contact us at GDPR.Request@goatgear.eu.
  • Data Security: We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
  • Third-Party Services: We may use trusted third-party services (e.g., payment processors, shipping providers) to fulfill your order. These providers are GDPR-compliant and process your data only as necessary to perform their services.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of The Netherlands. Disputes shall be resolved in the courts of The Netherlands.

11. Amendments

We reserve the right to update these Terms from time to time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

info@goatgear.eu